Help & FAQs — Flight Orbit

Booking & Payments

Once your booking has been accepted and the required payment has been processed, we will provide confirmation in accordance with the booking process. Do not assume a reservation is confirmed solely because a payment has been initiated.

Passenger name changes depend on the airline, hotel, supplier and booking conditions. Some changes may not be permitted, and others may incur charges. Contact us immediately if a passenger's details need correcting.

Choose your preferred holiday and travel dates, then check the current availability and final price with FlightOrbit before making payment. Prices can change with availability, and an advertised or cached price is not necessarily a confirmed booking.

Our website lists a London office at 13 Station Road, London, SE25 5AH. Please contact us before visiting to confirm the current office hours and arrange an appointment if needed.

Your booking conditions explain the terms that apply to your reservation, including payments, cancellations, amendments and supplier rules. Please read the applicable conditions before confirming your booking.

The applicable financial protection depends on the booking and the relevant licence arrangements. Please contact us to confirm what protection applies to your particular holiday. Eligible bookings should have the appropriate documentation.

Protection depends on the services purchased and the arrangements under which they are sold. Review the relevant booking documentation and ask us to confirm the applicable protection before paying.

Cancellations & Changes

Cancellation terms depend on the booking and the applicable supplier conditions. Review your booking documentation and contact our team as soon as possible if you need to cancel.

Packages & Pricing

Yes. You can enquire about available options and request a quote before deciding whether to book. Any quote will be subject to its stated validity, availability and booking conditions.

Travel insurance is not automatically included. Check the inclusions for your specific booking and arrange suitable insurance independently unless your booking explicitly confirms otherwise.

Not necessarily. Baggage allowances and airport transfers depend on the specific package and airline arrangements. Check the inclusions for your selected holiday and ask us to confirm any additional charges before booking.

Please provide your destination, departure airport, travel dates, number of adults and children, children's ages, preferred hotel category and approximate budget. For a holiday package, tell us your preferred meal plan and room requirements too.

The displayed price is an indicative price for the package's stated travel arrangements. The final price depends on availability, dates, departure airport, room occupancy and any requested changes. Contact us for a confirmed quote.

The package page states the advertised length of stay. If you would like additional nights or different dates, contact us to check the available options and revised price.

Departure airports depend on the package and airline availability. Tell us your preferred UK airport and dates so we can confirm whether the package can be arranged from there.

Check the meal plan stated in the package details, such as room only, bed and breakfast, half board or all-inclusive. Do not assume that all meals or drinks are included unless the package explicitly confirms them.

You can enquire about alternative room categories, occupancy arrangements and hotel options. Any upgrade or change is subject to availability and may increase the total price.

Airport transfers are included only where stated in the package details or confirmed in your booking. Please ask us to confirm the transfer arrangements before making payment.

Submit an enquiry through the package page or contact FlightOrbit directly. Our team can check availability, confirm the price and explain the booking and payment conditions.

This package includes the services listed in the package details, such as the specified flights, accommodation, duration and meal plan. Please check the full inclusions and exclusions before booking.

General

Contact our team using the details on the Contact Us page and provide your booking reference, lead passenger name and travel dates. Avoid sending full payment-card details by email or WhatsApp.

Still have a question?

Our team can talk through anything a FAQ page can't — a tailor-made itinerary, a group booking, or just peace of mind before you pay a deposit.